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September 20, 2019 @ 12:00 pm - 1:00 pm
SCLSNJ’s Warren Twp. Library branch, located at 42 Mountain Blvd., in Warren
Author Richard R. Shapiro will present a proven strategy to create customer loyalty in his book, “The Endangered Customer.” Shapiro demonstrates why a “people first” approach is more important than ever and offers a road map any business can follow to deliver a welcoming and personalized customer experience.